CIS 219 End User Support
A capstone course in which students will build and maintain computers, utilize problem tracking software, prepare statistical analysis and produce meaningful technical reports in a hands-on environment. Through role-playing scenarios, the student will learn how to deal with customers of varying levels of knowledge, temperament and skills. They will also learn about the importance of computer security and how to keep computers secure. This course is appropriate for people working or planning to work as help desk or customer service representatives in any technical or computer support position where customer oriented skills are required. Prerequisite: CIS 120. Corequisite: CIS 123.